frequently asked questions
We are a sustainable, progressive company that has a vision for long term viability in the technology and entertainment business. We believe that everyone should have a choice when deciding which Internet provider is best suited to them.
Arostream provides the fiber optic infrastructure and enterprise-grade networking equipment necessary to distribute Internet to every resident and common area throughout the property.
We currently offer Internet packages as well as streaming services available for all residents.
If the apartment you are living in is connected to our service, you are only a couple of steps away!
All Wi-Fi names are preset using your Apartment Number and Wi-Fi speed (technology – 2.4 GHZ or 5.8 GHZ).
Example: Apt 100 2.4 GHz OR Unit 200 5.8 GHz.
5.8 is primarily used for gaming and streaming ,whereas 2.4 is generally used for smart device connections.
To connect, simply use the password you specified during the registration process.
The sign in process requires authentication which is done using your cell phone number.
If you don’t have a cell phone, please contact the help desk at 414-454-9079.
What if I can’t remember my Wi-Fi Password?
You can reset your Wi-Fi Password by doing the following: login to your Account, click on “My Subscription” and you will see an “Update Wi-Fi Password” screen below.
Click here and fill out the form. We will get back to you right away!
We currently do not offer dedicated TV service; however, we do offer a streaming service.
Click here to let us know you’re interested & we’ll send you more information!
There is NO contract!! After the first 3 weeks of paid internet subscription, you can cancel at any time. We will prorate and refund any unused days.
High speed Internet is delivered to you through our Wi-Fi AP device in your new apartment over one of the fastest, most reliable networks available in your area.
We currently don’t offer phone services, but there are several Internet, or VOIP, residential based options available, such as
1-VoIP Residential, AXVoice, Google Voice, and Ooma.
Each apartment Wi-Fi unit provides individual authentication via hardware and software configuration. Each user has a unique account and SSID/Wi-Fi Password which is at or above current industry standards.
We will not resell or distribute your personal information. We are committed to an open and neutral internet.
To cancel services or delete your account, please fill out this form in its entirety or send an email directly to firstname.lastname@example.org with your full contact information along with a detailed reason for your correspondence.
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